Order Cancellation

How can I cancel an order?

You can cancel your order directly from your confirmation email within 1 hour. Scroll down to the “Changed Your Mind?” section. If it has been longer than 60 minutes, please email contact@originhand.com, and we’ll help find an alternative solution.

I accidentally canceled my order. Can I resume it?

If you have canceled your order on our site and still wish to receive it, the best option is to place a new order at checkout. For any questions, feel free to email contact@originhand.com—we’re here to help!

I canceled my order, but I’m not sure if it went through. Can you confirm?

If you canceled your order using the link in your confirmation email, you should receive another email confirming the cancellation. If you haven’t received this confirmation, please contact us at contact@originhand.com with your original #GLO order number, and we’ll check for you.

I don’t see the option to cancel my order! What should I do?

If your order includes a gift card, you won’t be able to cancel it through the self-service option. Please email contact@originhand.com as soon as possible with your # order number and cancellation/change request, and we’ll assist you.