SHIPPING POLICY
DO YOU SHIP WORLDWIDE?
We’re proud to offer Free Express shipping on all orders!
HOW DO YOU SHIP?
We ship via DHL EXPRESS.
Free Express shipping on all orders!
Please note that international deliveries may be subject to customs regulations, import duties, and taxes. These additional costs are beyond our control and must be paid by the recipient. We recommend checking with your local customs office for more details.
HOW LONG WILL MY ORDER TAKE TO BE DISPATCHED?
We process and dispatch all orders within 1 to 3 business days.
For more details, feel free to contact us at contact@originhand.com.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Handling Time: 1 to 3 Business Days
Transit Time:
- United States: 3-6 business days
- Canada: 3-6 business days
- United Kingdom: 3-6 business days
Below are estimated shipping times for other destinations (subject to customs clearance delays):
- Austria: 12 days
- Australia: 13 days
- Belgium: 9 days
- Brazil: 24 days
- Croatia: 15 days
- Denmark: 13 days
- Estonia: 12 days
- Finland: 12 days
- France: 10 days
- Germany: 11 days
- Greece: 25 days
- Hong Kong: 11 days
- Hungary: 14 days
- Ireland: 13 days
- Israel: 14 days
- Italy: 13 days
- Japan: 7 days
- Latvia: 23 days
- Lithuania: 17 days
- Luxembourg: 12 days
- Malta: 18 days
- Mexico: 7 days
- Netherlands: 9 days
- New Zealand: 17 days
- Norway: 23 days
- Poland: 12 days
- Portugal: 13 days
- Saudi Arabia: 30 days
- Spain: 13 days
- South Korea: 13 days
- Sweden: 13 days
- Switzerland: 14 days
All shipping times exclude clearance/customs delays.
While we do our best to meet delivery timelines, shipping delays may occur due to customs, bad weather, or disruptions beyond our control.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 1 to 3 business days for the tracking information to update in the courier's system.
I HAVEN’T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns about your order, please contact our Support Team at contact@originhand.com. We typically respond within 1 business day.
WHERE IS THE REST OF MY ORDER?
If you ordered multiple items, they might be shipped separately. If you receive only part of your order, rest assured the remaining items are on their way.
If you have any concerns, feel free to contact our Support Team at contact@originhand.com.
HOW DO I TRACK MY ORDER?
You will receive a shipping confirmation email with a tracking number. Please note that tracking information may take 2-5 days to appear in the courier’s system.
WHY CAN’T I TRACK MY ORDER?
Tracking updates may take 48-72 hours after receiving your tracking number. If your tracking status hasn’t changed, please try again later.
If you need help, contact us at contact@originhand.com.
WHY HAS MY SHIPMENT STATUS NOT CHANGED?
Your shipment may be delayed due to customs processing, weather conditions, or transportation disruptions. Please note that once your order has been shipped, we are not responsible for delays caused by customs or local carriers.
WHAT ARE YOUR SHIPPING RATES?
We’re proud to offer Free Express shipping on all orders!
💡 Important: International orders may be subject to import duties and taxes. These are determined by your country’s customs authorities and must be paid by the recipient. Please check with your local customs office for details.
ORDER ISSUES & RESPONSIBILITIES
- Incorrect Address: Origin Hand is not responsible for undeliverable packages due to missing or incorrect shipping information.
- Lost or Stolen Packages: If your package is marked as delivered but you haven’t received it, please check with your local courier. We are not responsible for lost or stolen packages once they have been confirmed as delivered.
- Customs Delays: We are not liable for delays due to customs processing, strikes, or transportation issues.
For any inquiries, please contact our Support Team at contact@originhand.com